FAQs
1. Shipping
Q: How long does shipping take?
A:
- United States: 7–14 business days.
- International: 14–31 business days.
Please note that shipping times may vary due to customs, holidays, or carrier delays.
Q: Do you offer express shipping?
A: At the moment, we only offer standard shipping to ensure affordability for our customers.
Q: Can I track my order?
A: Yes! Once your order is shipped, tracking information will be uploaded as soon as possible. You can check your tracking details on our Track Your Order page.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and meet eligibility requirements.
Q: How do I request a return or refund?
A: Please email support@aurabazaar.com with your order number and details of your return or refund request. Our team will guide you through the process.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
3. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and other major credit cards.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified within 24 hours of placement. Please contact us immediately at support@aurabazaar.com if you need assistance.
Q: Why was my payment declined?
A: Payment declines may occur due to invalid card details, insufficient funds, or restrictions from your bank. Please verify your payment details and try again or contact your bank for assistance.
4. Products
Q: Are the product images and descriptions accurate?
A: We strive to provide accurate product descriptions and images. However, slight variations in color, size, or specifications may occur due to manufacturing or supplier updates.
Q: How do I know if a product is in stock?
A: All available products are listed on our website. In rare cases, items may sell out quickly. If this happens, we’ll notify you and provide a refund or alternative solutions.
5. Account & Support
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for faster future purchases.
Q: How can I contact customer support?
A: You can reach us at support@aurabazaar.com. Our team is here to assist you with any questions or concerns.
6. Miscellaneous
Q: Do you ship to my country?
A: We ship internationally to most countries. Certain locations may have restrictions. Contact us if you’re unsure about your region.
Q: Will I be charged customs or import fees?
A: International orders may be subject to customs duties or taxes based on your country’s regulations. These fees are the responsibility of the customer.
Q: How do I find the latest deals and discounts?
A: Sign up for our newsletter to receive updates on exclusive deals, promotions, and new arrivals!